We are your neighbours so please let us know about any problems or disappointments.
If you feel one or more of us is not taking your problem seriously please put this in writing through our support system and the Directors will arrange an informal meeting within 14 days of receipt to work out a solution.
If you really feel we are not listening and the problem is serious we are members of CISAS (https://www.cedr.com/consumer/cisas/) – CISAS is managed independently by the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.
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